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Customer Service
How do I contact MarketPlace?
Product Information and Sizing Tips for the Right Fit MarketPlace Guarantee Returns and Exchanges Sales Tax Payment Methods Order Status and Tracking How do I contact MarketPlace?You can reach our Customer Service department by phone during business hours (8.30 a.m. to 5.00 p.m. Central Standard Time) at 800-726-8905 or by fax at your convenience at 888-206-6562. To mail in a catalog order, please use the following address:MarketPlace: Handwork of India 1951 Norman Dr, Waukegan, IL 60085 Click here to e-mail MarketPlace Customer Service. » Back to Top
Product InformationThe products offered by MarketPlace are made with pride and care by artisans in India. The fabrics are hand block batiked, hand block printed, tie-dyed, hand painted or handwoven. These fabric-printing processes are all time-consuming and are done in two and one half-yard lengths. This individual treatment of the fabric, as well as the hand embroidery on each item, add to its handcrafted quality. Colors may vary slightly as will some of the embroidery, but you can be sure that you will receive a unique hand made item which is not only beautiful, but also empowers the artisans who have made it.SizingPlease take time to find the right size by using a measuring tape. (Petite is under 5'' 4'')
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Tips for the Right FitMarketPlace garments are designed to have a relatively loose fit. The jackets and vests are meant to layer over shirts or tops or a sweater. The lengths given in the descriptions are for medium. The length for the other sizes either increase or decrease by 1" to 2". The length of the pants is the outer seam measurements. Most Marketplace products are 100% cotton. The fabrics are pre-washed and do not shrink. By ordering the right fit, you'll enjoy your MarketPlace purchase even more. Feel free to contact us if you have any questions.» Back to Top
MarketPlace GuaranteeMarketplace stands by the quality of the garments it produces. Your satisfaction supports our goals of self-sufficiency and self-respect for the artisans. If you are not pleased for any reason with your purchase, please feel free to return it in its original condition within 30 days for a full refund of the value of the item. Please see "Returns and Exchange" in this section.» Back to Top
Returns and ExchangesThe artisans work hard to produce a good-quality and well-designed product, and we want you to be happy with your purchase. If you are not satisfied with your purchase, however, MarketPlace accepts returns and exchanges within 30 days of receipt. A return/exchange form is sent to you with each order. Please fill out the form and send it along with the item/s in their original condition within 30 days, for a full refund of the value of the item/s to:MarketPlace: Handwork of India 1951 Norman Dr, Waukegan, IL 60085 Please call MarketPlace's Customer service at 1-800-726-8905 if you have any questions regarding your return or exchange. » Back to Top
Sales TaxAll Illinois State residents are charged Sales Tax of 8%.» Back to Top
Payment MethodsAt this web site we accept payment for purchases by the following credit cards - Discover, MasterCard and Visa. We regret,however, we are unable to process any debit cards. If you prefer, you can mail an order to the following address, enclosing a check payment. You can conveniently use the shopping cart for this purpose. Just print out your order and mail it in with your check payment to:MarketPlace: Handwork of India 1327 Green leaf St Suite B Evanston, IL 60202 » Back to Top
Order Status and TrackingAll MarketPlace orders placed at this website will be acknowledged on receipt and an email will be sent to the customer after shipment. You can also track your order on the site to see if it has been shipped. If you wish you can also contact our Customer Service department by phone during business hours (8.30 a.m. to 5.00 p.m. Central Standard Time) at the following telephone number to check the status of your order.Phone: 1-800-726-8905 » Back to Top
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