Customer Service

How do I contact MarketPlace?
Product Information and Sizing
Tips for the Right Fit
MarketPlace Guarantee
Returns and Exchanges
Sales Tax
Payment Methods
Order Status and Tracking

How do I contact MarketPlace?

You can reach our Customer Service department by phone during business hours (Monday 9am to 9pm and Saturday 9am to 5pm Eastern Standard Time) at 800-726-8905 or by fax at your convenience at 888-294-6376.
To mail in a catalog order, please use the following address:

MarketPlace: Handwork of India
P.O Box 365
New Windsor, MD 21776


Click here to e-mail MarketPlace Customer Service.

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Product Information

The products offered by MarketPlace are made with pride and care by artisans in India. The fabrics are hand block batiked, hand block printed, tie-dyed, hand painted or handwoven. These fabric-printing processes are all time-consuming and are done in two and one half-yard lengths. This individual treatment of the fabric, as well as the hand embroidery on each item, add to its handcrafted quality. Colors may vary slightly as will some of the embroidery, but you can be sure that you will receive a unique hand made item which is not only beautiful, but also empowers the artisans who have made it.

Sizing

Please take time to find the right size by using a measuring tape. (Petite is under 5'' 4'')

Petite PS (6-8) PM (10-12) PL (14-16)
Bust 35 - 36” 37 - 38.5” 40 - 41.5”
Waist 28 - 29” 30 - 30.5” 33 - 34.5”
Hips 37.75 - 38.75” 39.75 - 41.25” 42.75 - 44.25”


Misses' S (6-8) M (10-12) L (14-16)
Bust 35.5 - 36.5” 37.5 - 39” 40.5 - 42”
Waist 28.5 - 29.5” 30.5 - 32” 33.5 - 35”
Hips 38.25 - 39.25” 40.25 - 41.75” 43.25 - 44.75”


1W -2W 1W(18 - 20) 2W(22 - 24)
Bust 43.5 - 45” 46 - 47.5”
Waist 36.5 - 37.5” 38.5 - 40.5”
Hips 46.25 - 47.75” 48.75 - 50.25”


3W -4W 3W(26 - 28) 4W(30 - 32)
Bust 49.5 - 51.5” 53.5 - 55.5”
Waist 42.5 - 44.5” 46.5 - 48.5”
Hips 52.25 - 54.25” 56.25 - 58.25”


1W -2W 1W(18 - 20) 2W(22 - 24)
Chest 42 - 44” 45 - 47”
Waist 35 - 37” 38 - 40”
Hips 45 - 47” 48 - 50”


3W -4W 3W(26 - 28) 4W(30 - 32)
Chest 48 - 51” 51 - 53”
Waist 41 - 43” 44 - 46”
Hips 51 - 53” 54 - 56”


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Tips for the Right Fit

MarketPlace garments are designed to have a relatively loose fit. The jackets and vests are meant to layer over shirts or tops or a sweater. The lengths given in the descriptions are for medium. The length for the other sizes either increase or decrease by 1" to 2". The length of the pants is the outer seam measurements. Most Marketplace products are 100% cotton. The fabrics are pre-washed and do not shrink. By ordering the right fit, you'll enjoy your MarketPlace purchase even more. Feel free to contact us if you have any questions.

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MarketPlace Guarantee

Marketplace stands by the quality of the garments it produces. Your satisfaction supports our goals of self-sufficiency and self-respect for the artisans. If you are not pleased for any reason with your purchase, please feel free to return it in its original condition within 30 days for a full refund of the value of the item. Please see "Returns and Exchange" in this section.

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Returns and Exchanges

The artisans work hard to produce a good-quality and well-designed product, and we want you to be happy with your purchase. If you are not satisfied with your purchase, however, MarketPlace accepts returns and exchanges within 30 days of receipt. A return/exchange form is sent to you with each order. Please fill out the form and send it along with the item/s in their original condition within 30 days, for a full refund of the value of the item/s to:

MarketPlace: Handwork of India
PO Box 365
New Windsor, MD 21776


Please call MarketPlace's Customer service at 1-800-726-8905 if you have any questions regarding your return or exchange.

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Sales Tax

Sales tax for Maryland Residents: 6%
Wisconsin Residents: 5%; Dane County: 5.5%

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Payment Methods

At this web site we accept payment for purchases by the following cards - Discover, MasterCard and Visa. If you prefer, you can mail an order to the address below, enclosing a check. You can conveniently use the shopping cart for this purpose. Just print out your order and mail it in with your check payment. Make checks payable to SERRV:

MarketPlace: Handwork of India
P.O. Box 365
New Windsor, MD 21776


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Order Status and Tracking

All MarketPlace orders placed at this website will be acknowledged on receipt and an email will be sent to the customer after shipment. You can may contact our Customer Service department by phone during business hours (Monday - Friday 8am to 9pm and Saturday 9am to 7pm Eastern Standard Time) at 800-726-8905 to check the status of your order.


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Our Mission

When you purchase and enjoy a MarketPlace product, you become an integral part of an innovative program of social change. Successfully running their own businesses gives the artisans in India the opportunity to forge a new, better future for themselves, their families and even their communities. They are proud to offer you a collection of unique yet versatile products characterized by beautiful traditional hand-dyed fabrics and hand embroidery.

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