Welcome to our mobile site!
Privacy & Security
What information we may collectIn order to provide the services you request, we may collect personal information such as your first and last name, mailing address, telephone number, email address, text message address, transaction information, credit or debit card information, and birth month. This information may be collected when you make a purchase by mail, online or by phone, or when sign up for emails or request catalogs or other marketing materials. If you purchase a gift card for another person, we may also collect personal information concerning the recipient in order to fulfill your request. We will assume that you have the recipient's permission to use his or her information for this limited purpose. If you participate in a promotion or survey or make inquiries concerning our merchandise or service we may also register personal data. If you are referred to us through a third-party marketing promotion we receive personal information. When you save your information with us online or visit our site, we collect information (Cookies). In addition, for each visitor to the website, our web server automatically collects the following non-personally identifiable information: your Internet service provider's address, the referring URL, and information on the pages you access on our site.
Sharing information with third partiesWe may share relevant personal information with companies who provide certain services to us such as shipping, name and address verification, email distribution, and promotions management. We share only that information necessary for these companies to perform their requested services. We may share information with non-affiliated reputable companies whose products we believe may be of interest to you. We share only first and last names and mailing addresses but not email addresses. If you would prefer that we not share information with such companies, please indicate so on your order form or call 800-726-8905.
Removing your name from our email listIf you do not want to receive our emails, you may submit your request to unsubscribe directly at marketplaceindia.com. To access this feature, click here. If you have received an email from MarketPlace, you may respond with the word "unsubscribe" in the subject line. There are also "Unsubscribe" links at the top and the bottom of the emails. You may also email us anytime, or contact us by phone at 1.800.726.8905, or via the mail at the following address: P.O Box 365, New Windsor, MD 21776. Please note, however, such requests may take up to 10 business days to process.
Removing your name from our mailing listTo request that we remove your name from our postal mailing lists, please call 1.800.726.8905. You can also email us anytime, or write to us at the following address P.O Box 365, New Windsor, MD 21776. Please include your name and mailing address in the message. You may continue to receive some mailings, but you can expect that to cease in 6—8 weeks.
CookiesOur site uses "cookies" which are small data files stored on your computer's hard drive or mobile device when you visit a site. Cookies may be used in a variety of ways to enhance and personalize your online browsing and shopping experience. For instance, cookies allow us to remember what's in your shopping cart, recognize you when you return to our site, track your orders, and monitor and maintain information about your visits. You may set your browser not to accept cookies ("do not track") or to notify you when you receive cookies. If you do not accept cookies, you will need to re-enter your personal information each time you decide to make a purchase online.
SecurityWe use various technologies and processes to help protect your information. Information such as your credit or debit card account number is transmitted through a secure server using Secure Sockets Layer (SSL) encryption technology. We will never request your credit card or other personal information by email. If you receive an email that appears to be a request from us for personal information, do not respond as this may be a "phishing" scam designed to steal your information. Never include your credit or debit card number or other sensitive information in an email as it is not a secure means of transmitting information. We will only request such information during secure transactions on our site.
It is your responsibility to safeguard any password you create to access "My Account" and to sign out when your visit is complete.
If you are more comfortable ordering by phone, call our Customer Service Representatives at 800.726.8905 9 am to 9 pm est on week-days and 9 am to 8 pm on Saturdays.
Children's PrivacyOur site is not intended for use by children and we do not knowingly collect personal information from children under the age of 13. If we learn that information has been submitted by someone who is under the age of majority in your jurisdiction of residence, we will not use it. The child's parent or guardian should contact us if we have inadvertently collected such personal information and we will delete it from our files.
We ship to the U.S., U.S. Territories, and Canada only. Canadian orders ship via USPS. Unfortunately we do not ship to other international addresses.
If your item is in stock, we will ship your order within 3-5 business days after receipt. Each item is carefully inspected, packed, and shipped via FedEx ground shipping or U.S. Postal Service Priority Mail. Delays caused by FedEx, USPS, incorrect address, (what does customers mean?, or weather are beyond our control, but we apologize for any inconvenience.
If you do not receive your order within 14 days please contact Customer Service at 1.800.726.8905 . We cannot offer credit for orders not received after 30 days if we have shipped and tracking information shows delivery has been made. If you provide an email address at the time of order you can receive an email tracking notification.
Second Day and Overnight delivery to street addresses within the contiguous U.S. are available for an additional charge. Overnight deliveries must be placed before noon
Eastern Time to arrive the next day, and FedEx upgrades are for delivery Monday through Friday
Shipping and handling charges are based on the total order amount as shown below. Please add $7.00 for 2nd Day Air and $10.00 for Next Day Delivery.
|Invoice Range (USD) ||Charges (USD) |
|$0.00 - $75.00 ||$6.95 |
|Over $75 ||$9.95 |
Our products involve a lot of handwork from producing the fabric to hand embroidery. Weather conditions can interfere with some of the hand-dyeing techniques and there are occasional unforeseen problems. This means that products you order from MarketPlace may occasionally not arrive on time and are labeled Backordered. If an item is on Backorder when you place your order it will be backordered and you will receive it as soon as it arrives. Be assured that the artisans are working hard to make the back ordered items and get it to you as soon as possible. Customer service will be able to give you an idea of when the back ordered items will be arriving.