We ship to the U.S., U.S. Territories, and Canada only. Canadian orders ship via USPS. Unfortunately we do not ship to other international addresses.
If your item is in stock, we will ship your order within 3-5 business days after receipt. Each item is carefully inspected, packed, and shipped via FedEx ground shipping or U.S. Postal Service Priority Mail. Delays caused by FedEx, USPS, incorrect address or weather are beyond our control, but we apologize for any inconvenience.
If you do not receive your order within 14 days, please contact Customer Service at 800-726-8905. We cannot offer credit for orders not received after 30 days if we have shipped and tracking information shows delivery has been made. If you provide an email address at the time of order you can receive an email tracking notification.
Second Day and Overnight delivery to street addresses within the contiguous U.S. are available for an additional charge. Overnight deliveries must be placed before noon Eastern Time to arrive the next day, and FedEx upgrades are for delivery Monday through Friday only.
Shipping and handling charges are based on the total order amount as shown below. Please add $7.00 for 2nd Day Air and $10.00 for Next Day Delivery.
|Invoice Range (USD)||Charges (USD)|
|$0.00 - $75.00||$6.95|
Our products involve a lot of handwork from producing the fabric to hand embroidery. Weather conditions can interfere with some of the hand-dyeing techniques and there are occasional unforeseen problems. This means that products you order from MarketPlace may occasionally not arrive on time and are labeled Backordered. If an item is on backorder when you place your order, it will be backordered and you will receive it as soon as it arrives. Be assured that the artisans are working hard to make the back ordered items and get it to you as soon as possible. Customer service will be able to give you an idea of when the back ordered items will be arriving.