WE ARE ONE COMMUNITY
MarketPlace has always been about caring for our community. In 2020, when COVID-19 was at its worst, the courage, determination, and resilience of the artisans was inspirational. Our customers' support and encouragement saw us through some very difficult times. 2021 had its ups and downs with COVID's second and third waves, but now things are stabilizing. Almost all the artisans and their family members are fully vaccinated, but we still have precautions in place.
PRODUCTION AND SHIPPING YOUR ORDERS
COVID-19 has had many repercussions on the availability and supply of yarn and fabric. Climate change is adding to the problem with cyclones and rains occurring in December (normally June - September). Printing of the fabric has been hindered and the humidity has delayed the drying of the fabric. We do anticipate a delay in receiving some products. However, we are very conscientious about updating the delivery date on the product webpages.
Customer Service representatives are still mostly working from home and will be available during our regular business hours to help you with your order or to answer any questions you may have. Call 800-726-8905 or email email@example.com. Our Customer Care hours are Monday through Thursday 9 am to 6 pm, Friday 9 am to 3 pm EST. You can also continue to place orders on our website at any time.
Our warehouse is up-to-date with shipping in-stock orders. All the appropriate safety measures are still in place in accordance with CDC guidelines, including frequent hand washing, use of hand sanitizer, social distancing and disinfecting common surfaces.
If the product you want is on backorder, we urge you to place your order so that this can be communicated directly to the artisans. This way, the artisans will be making the products that are in demand.
Returns may take longer to process, so please bear with us.